Who are you?

My mouth was covered by her frozen hand, actually, I don't know this woman who appeared in front of me....I felt so impatient and scared, cos I can't talk to her, I can't ask any questions. So I tried to have a conversation with her through my eyes. However, the more emotions I wanna express, the more emotions are rejected by her cold eyes. She turned her face to the window, which means no more conversation. I finally cried. Hot tears made her hand be felt colder...everything was blurred...until I got up helplessly with tears....